Norton Community Hospital SNF Unit
Availability Unknown
Heritage Hall Big Stone Gap
2045 Valley View Drive
Big Stone Gap, VA 24219 · Wise County
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Official website not yet verified
Overall: state avg 3.1 · U.S. 3.0
Staffing: state avg 2.5 · U.S. 3.0
Source: CMS Care Compare (data as of October 1, 2026)
Important notices from CMS:
- The most recent standard health inspection was more than two years ago.
Safety at a glance
5Serious citations (actual harm or immediate jeopardy), last 3 inspection cycles
40Total health citations, last 3 inspection cycles
$40,517Federal fines, last 3 years (1 fine)
Most recent standard inspection: February 1, 2023.
Most recent serious findings
G
Ensure that residents are free from significant medication errors.
G
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
G
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Availability
Availability Unknown
This facility has not confirmed current availability. We never estimate vacancies. Please call (276) 523-3000 to ask about openings and waiting lists.
Nurse staffing
- Total nurse hours per resident per day
- 3.09 hours · state avg 3.88, U.S. 3.90
- Registered nurse (RN) hours per resident per day
- 0.40 hours
- Total nurse hours on weekends
- 2.50 hours · state avg 3.35
- Nursing staff turnover (yearly)
- 29% · state avg 47.5%
- RN turnover (yearly)
- 12.5%
- Administrators who left (yearly)
- 0
Hours per resident per day = total nursing hours worked ÷ number of residents. Higher usually means more hands-on time. Values are from payroll records reported to CMS (Payroll-Based Journal).
Source: CMS Provider Information (data as of October 1, 2026)
Paying for care
Medicaid: This nursing home is certified to accept Medicaid. It is also Medicare certified, so Medicare can pay for short-term skilled care after a qualifying hospital stay.
In Virginia, Medicaid long-term care is provided through Cardinal Care / CCC Plus Waiver.
Pricing
Published price: Not Yet Verified
What families report paying
No family reports yet. To protect privacy and avoid misleading figures, we show a summary only after 5 reports.
Yearly price increases
No increase reports yet. Shown after 5 reports.
Nursing home care may be paid by Medicare (short-term skilled care after a qualifying hospital stay), Medicaid (if eligible), long-term care insurance, or privately. This facility is Medicaid certified.
Family Cameras & Video Access
- Family-installed room cameras
- Not Verified
- Facility-provided room cameras
- Not Verified
- Authorized remote family viewing
- Not Verified
- Live video visitation
- Not Verified
We have not yet verified this facility’s camera policy. Rules for in-room cameras vary by state and usually require consent from the resident and any roommate. Ask the facility for its written electronic-monitoring policy.
Applying & contacting
- Online admission application
- Not yet checked
- Online waiting-list form
- Not yet checked
- Online inquiry form
- Not yet checked
- Online tour scheduling
- Not yet checked
Application checklist & links Applying to several facilities? Add each one to your compare list and open the apply page.
Ownership
- Ownership type
- For profit - Corporation
- Chain / affiliation
- Heritage Hall
- Legal business name
- Big Stone Gap Life Care LLC
| Owner or manager | Role | Share |
|---|---|---|
| DALTON, BRAD | ADP OF THE SNF | — |
| DALTON, BRAD | CORPORATE OFFICER | — |
| DALTON, BRAD | OPERATIONAL/MANAGERIAL CONTROL | — |
| DALTON, ROBERT | ADP OF THE SNF | — |
| DALTON, ROBERT | CORPORATE OFFICER | — |
| DALTON, ROBERT | OPERATIONAL/MANAGERIAL CONTROL | — |
| EAST, THOMAS | ADP OF THE SNF | — |
| EAST, THOMAS | CORPORATE DIRECTOR | — |
| EAST, THOMAS | CORPORATE OFFICER | — |
| GALLANT, CASSANDRA | ADP OF THE SNF | — |
| GALLANT, CASSANDRA | CORPORATE OFFICER | — |
| GILES, NORELLE | ADP OF THE SNF | — |
Source: CMS Provider Information (data as of October 1, 2026)
About this listing
- CMS Certification Number
- 495135
- Certified beds
- 180
- Average residents per day
- 165.3
- Medicare / Medicaid
- Medicare and Medicaid
- Continuing care retirement community
- No
- First certified
- February 10, 1983
- Last confirmed by official source
- October 1, 2026
Read full inspection narratives at Medicare Care Compare or ProPublica Nursing Home Inspect.
Work at this facility? Manage this listing to report availability, prices, Medicaid acceptance and camera policies — free. Facilities can never edit government inspection findings or family price reports.
Nearby facilities
Ridgecrest Manor Nursing & Rehabilitation
Availability Unknown
Heritage Hall Wise
Availability Unknown